Claims

If your work arrives damaged, please tell us within 48 hours of delivery so we can make it right.

What to send

Email support@NeoWallArt.com with your order number and clear photos of the packaging, the outer box and the damage to the work. Please keep the packaging until the claim is resolved.

What happens next

We review every claim personally. Where the work is damaged in transit, we will arrange a replacement or a full refund, including shipping. You will not need to return the damaged piece unless we ask.